RETURNS

Returns & Exchanges

To read about Lisa Brown's shipping policy, click here.

Please note these are Eboutique terms and conditions only and may differ to our stockist’s returns policy.

Lisa Brown takes great pride in our reputation for our quality. All items are quality controlled and checked for any faults prior to being dispatched to our customers.

Should you receive an item that is not in perfect condition or not what you have ordered please contact us via our email address info@lisa-brown.com.au within 48 hours from receiving your goods. 

We will provide you with a refund or exchange for full priced items only where:

  • The goods are in saleable condition, in their original packaging with all tags still intact
  • The goods have not been worn, damaged or washed
  • The Lisa Brown office has been contacted within 48 hours of receiving your goods
  • The goods are returned within 7 working days of contacting Lisa Brown
  • The original invoice as proof of purchase is provided

Returns that are damaged (due to wear), soiled or altered may not be accepted and may be sent back to the customer. Where provided, belts and any packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Please email info@lisa-brown.com.au if any of your goods have been delivered without Lisa Brown tags.

Alternatively, we will provide you with a refund at our discretion for items that:

  • Are faulty (unless caused by the customer)
  • Have been wrongly described
  • Are different to the goods that you ordered

All returns must be returned to Lisa Brown within 7 working days from contacting the office to be eligible for a refund. Returns after this period will not be accepted. If a refund is approved, the refund will be applied to the original card of purchase. We do not refund original shipping charges for international customers.

Please note: Card refunds may take up to 7 – 10 working days for your bank to process. This can vary greatly between issuers and unfortunately, we are unable to influence this. Sale items are final and cannot be returned for a refund or exchange unless deemed faulty.

 

Size exchanges

Please note that as we make in limited numbers, sometimes exchanges for a different size aren't always possible and you will be refunded on your item instead. 

If you'd like help with sizing before placing an order, please feel free to get in contact with us at 1300 103 160 or via email info@lisa-brown.com.au 

 

Faulty Goods

Goods are classified as faulty if they are received damaged, has a defect or is unacceptable in appearance or finish. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items.

Items can only be exchanged for a different size or colour in the same style. All exchanges are subject to availability. If the style cannot be repaired or replaced customers will receive a full refund.

For all faulty items outside of our Returns Policy please contact info@lisa-brown.com.au

Exchanges will only be accepted if:

  • The goods are in saleable condition, in their original packaging with all tags still intact
  • The goods have not been worn, damaged or washed
  • The Lisa Brown office has been contacted within 48 hours of receiving your goods
  • The goods are returned within 5 working days of contacting Lisa Brown
  • The original invoice as proof of purchase is provided

 

Colours May Vary

We have made every effort to display as accurately as possible the colours of our range that appear on the Lisa Brown Online store. However, as computer monitors vary, we cannot guarantee that your monitor’s display will be completely accurate.

 

Return Shipping

Return shipping must be prepaid and a traceable method used to ensure safe and documented delivery. Lisa Brown takes no responsibility for missing incoming deliveries. Return shipping charges are not refundable. Lisa Brown will reimburse any reasonable document shipping charges for return of goods that have been deemed faulty.

Important information

Unfortunately, we cannot accept returns purchased through our stockist’s and vice versa.

The following items are not refundable or exchangeable: shoes, jewellery, accessories or sale items unless deemed faulty.

  • Please send all items you wish to return/exchange from an order in the same shipment to ensure your return is processed as quickly as possible.
  • Items should be returned in their original packaging to ensure they are adequately protected in transit.
  • We prefer that items are returned to us via registered post through Australia Post to ensure they are protected and insured during transit.

 

How to Return/Exchange your Online Order

Please email info@lisa-brown.com.au or contact us via 1300 103 160 to request a returns authorisation (RA) number. Returns will not be accepted and will be returned to the customer without appropriate paperwork and RA number.

Please return your item/items, with your original order invoice, all tags attached and with your name and contact number clearly identifiable. 

All returns must be addressed to:

Lisa Brown

P.O Box 632

Mermaid Beach 

QLD Australia 4218