SHIPPING

Shipping & Delivery



Please note: COVID-19 may have impacts on our shipping processes and those of our delivery providers. Delays may be unavoidable. Thank you for your patience during this time.

 

To read about Lisa Brown's easy Returns policy, read more here.

Lisa Brown uses Fastways carrier service for all Australian orders and Australia Registered Express Post for all International orders.

Orders placed on a weekend day will be processed within 24 hours of the next business day.

NOTE: Please ensure your delivery details are correct as we are unable to re-direct packages once your order has been dispatched.

We do not ship to P.O boxes. Orders that are submitted with P.O Boxes as delivery address will be contacted for an alternate delivery address.

Our carriers deliver during business working hours (Monday – Friday 9 am – 5 pm) and will require a signature on receipt; we, therefore, suggest your order is delivered where possible to a work address rather than a residential address.

 

AUSTRALIA

FREE SHIPPING to all Australian orders over $300!

For all orders under $300 shipping will be at a $12 rate.  

Deliveries for orders placed by 10 am Monday – Friday AEST are shipped within 24 hours. Please allow 1 – 4 additional days for locations outside of metropolitan areas and up to 10 days for Western Australia and Northern Territory.

Take into consideration that any delivery date or time specified by us is a best estimate only and Lisa Brown will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

Orders will be delivered between Monday – Friday 9 am – 5 pm. Please note deliveries are not made on weekends. You may be required to pay further shipping charges where a change in delivery date or delivery address is requested by you or where an initial attempt to deliver the package fails and needs to be re-delivered.

Unfortunately, our carrier does not deliver on public holidays. You should expect delivery of your order on the next business day.

Please note that we base our delivery timeframes around the Australian calendar. This means that during Australian bank holiday periods you will need to add an additional 1 working day to your estimated delivery time for each Australian bank holiday.

 

INTERNATIONAL SHIPPING*

International shipping is charged at a flat rate of $40 regardless of the weight of your order.

Lisa Brown uses Australia Registered Express Post to deliver to our International customers.

We ship to the following countries: Australia, New Zealand, UK, USA, Canada, South Africa, Austria, Belgium, China, Denmark, Finland, France, Germany, Hong Kong, Ireland, Japan, Luxemburg, The Netherlands, Norway, Singapore, Sweden and Switzerland.

Please allow 2-5 days for International Orders to arrive.

PLEASE NOTE: Any delivery date or time specified by us is a best estimate only and Lisa Brown will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

Any customs or import duties are charged once the order reaches its destination and must be paid by the recipient of the order. Customs policies and charges vary greatly from one country to another and we recommend that you contact your local customs office for further information. Where charges are due, this may impact the time it takes your parcel to reach you.

Please note Lisa Brown has no control over these charges and cannot predict what they may be.

Unfortunately, our carrier does not deliver on public holidays. You should expect delivery of your order on the next business day.

Please note that we base our delivery timeframes around the Australian calendar. This means that during Australian bank holiday periods you will need to add an additional 1 working day to your estimated delivery time for each Australian bank holiday.

 

OWNERSHIP AND RISK

Your signature will be requested upon delivery at which point ownership and risk of damage of the goods passes to you upon delivery at your specified delivery address. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Lisa Brown and transfer of responsibility in the same way.

 

CHRISTMAS & HOLIDAY DELAYS

We ask that you be mindful of the festive holiday when placing your Christmas and New Year orders as the office will be closed during the Christmas and New Year period.

 

AVAILABILITY OF PRODUCT

All orders are subject to availability. We will do our very best to supply you with your ordered item. Please note, on occasion items may not be available. In this instance, we will be in touch and offer you a replacement size or a full refund of the unavailable item.

 

EBOUTIQUE ENQUIRIES

Monday – Friday 9am – 4.30pm AEST

Phone: 1300 103 160

Email: info@lisa-brown.com.au